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How to Troubleshoot HP Officejet Printer Issues?

In this blog, you will get the methods to troubleshoot HP Officejet printer problems. Here we explained the procedure for two printer problems.

HP Officejet Printer Offline

If your HP Officejet printer is showing offline, then fix the problems using the steps given below:

  • To begin with, turn ON the printer and computer.
  • Download the software- HP Print and Scan Doctor.
  • Open the software and start with the installation process.
  • Once the installation is over, open HP Print and Scan Doctor.
  • Choose the option- Start and then select your 123.hp.com/oj5252 printer.
  • If your HP printer name is not in the list, turn on the printer and choose the “Retry” option.

Now, if any problem with the connection, then follow the procedure given in the wizard. The wizard pops up to turn ON your HP printer updates. Now, click on the option- Yes and proceed.

Next, if the wizard asks to set your OJ Pro printer as the default printer, then confirm it and proceed. For more info, contact our technical experts.

HP Officejet Printer Print Jobs Stuck in Queue

To resolve this OJ printer problem, use the procedure given below:

  • Download the software- HP Print and Scan Doctor.
  • Run the software on the folder where you saved it.
  • Install the software as per the wizard steps.
  • After that, open the installed software.
  • Select the Start option and select your HP Officejet printer.
  • If your printer name is not listed, then turn on your printer.
  • Choose the option- Retry.
  • If any problem with the connection, then use the instructions on the screen.
  • Finally, select Fix Printing.

Final Thoughts

I hope now you understand how to troubleshoot HP Officejet printer problems. However, if you come across any doubt while doing this process, contact us.