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HP Officejet Pro 6978 troubleshooting

Troubleshooting is the required space for the HP-users to instantly clarify the printer-related queries and doubts with the best & easy solution. Just use your desired HP Officejet Pro 6978 printer keys to the search tab and start using the given step-wise to get rid of HP-printer-related issues. Use the HP official page and HP Print & Scan Doctor application to access the troubleshooting procedure.

Printer driver Unavailable:

  1. Unplug the USB if connected and use the HP printer control panel to select the program and features option.
  2. Then, try to prefer all entries related to the HP printer and choose the Uninstall option on it.
  3. Open the active computer desktop search tab to search on Device Manager. On the Device Manager page> View tab.
  4. Then, pick the Show hidden devices option and right-click to all the entries.
  5. Further, prefer the Uninstall option, once you have chosen the file to be uninstalled.
  6. If you see the alert on the pop-up menu. Tap to the delete the HP Officejet pro 6978 driver software for this device option.
  7. Finally, restart the desired driver software file using the driver download page.

HP Printer can’t connect to the Wi-Fi

  1. Ensure the printer & system are compatible. And confirm with the Main tray whether it is loaded with the required quality paper sheets.
  2. You need to Restart or turn OFF the printer-related devices like Printer, Computer, and router once.
  3. Operate through the Wireless or setup option using the HP printer control panel.
  4. Choose the network setup or settings option from the wireless setup option.
  5. Next, pick the Restore Network Settings. On the follow-on pages, you need to mention the network credentials carefully.
  6. Access the print using the Wireless Network Test report using the HP Printer control panel.
  7. Check whether the wireless router is stable.

Printer Offline issues:

  1. First, you need to switch ON the HP printer setup using the power button.
  2. Safely unplug all the power cords from the backside and wait for some time.
  3. If you used the USB cord to connect the HP Printer, make sure the USB cord connection is good by removing the cables.
  4. Then, do the Reboot process on the HP Printer setup and restart the Printer freshly.
  5. Select the Drivers and Printers option on the connected Windows/Mac device.
  6. Try to include the required HP Printer name using the available HP Printer names.
  7. Right-click to the HP Officejet Pro 6978 printer and verify the details and bring them online by disabling the offline mode