How Do I Fix My HP Envy 6020e Printer Not Scanning?

Attaining quality scans is easy with the HP Envy 6020e printer. Though it provides quality scans, sometimes you might come across certain problems while scanning. The problems are:

Server not found
No computer found
Issue while communicating with the product used for scanning
Server not reachable
Scan to computer is unavailable
Scan to computer deactivated
The scanner could not be properly initialized
Issue while communicating with the HP imaging device
Scan not successful or unsuccessful

When it comes to fixing the scanning problem of the HP Envy 6020e printer, HP Print and Scan Doctor software could be helpful.

The simple set of procedures for fixing the HP Envy 6020e printer scanning issue via HP Print and Scan Doctor is:

Move on to the Windows/Mac device connected to the Envy printer. Get the HP Print and Scan Doctor software setup file and save it on the computer.
Double-click on the HP Print and Scan Doctor setup file. The setup process begins on the computer. Follow the on-screen procedure and finish the software installation.
Open the installed software and click on the given Start option. Now, choose your desired Envy printer from the shown list. If the preferred printer name is not in the list, activate the printer and click- Retry.
If the problem is with the connection, then follow the on-screen guidelines.
Lastly, click on the displayed option- Fix Scanning.

Along with this, there is yet another common issue, that several users may come across while scanning with the Envy printer. The issue is HP Envy 6020e printer scanner not working. It occurs because of improper connection, outdated printer scanner driver, etc.

For resolving this problem, use the below-given method:

Method 1: Connection Issue

Move on to the Envy printer and check the USB cords connected to it. Make sure the cords are active and faultless. Then, check the USB cord connected to the computer and ensure it is flawless.

If you come across any problem with the cords, remove them. Then, use a new and faultless USB cord.

Now, if you’re using the network scanner, ensure the computer connected to the printer has stable internet.

Note: Disconnect the VPN if you’re using a VPN on your computer.

If you’re still experiencing the same issue, try the next method.

Method 2: Update Scanner Driver

A corrupted or faulty scanner driver can cause the HP Scanner not working problem. So, you have to update your scanner driver constantly. This is possible automatically and manually.

How to Update the HP Envy 6020e Scanner Driver Manually?

Access the computer and download the setup file of the HP Envy 6020e scanner driver. Extract the scanner driver setup file. Continue with the on-screen instructions and finish the scanner driver setup.

How to Automatically Update the HP Envy 6020e Scanner Driver?

For this, download the software- Driver Easy on the computer. Extract the Driver Easy software setup file and proceed with the wizard steps. Complete the software setup process.

Now, open the Driver Easy software and click on the Scan Now option. This will enable the software to scan and find out the problematic drivers. Then, click- Update shown near the scanner to get the upgraded version scanner driver. Once the upgraded version scanner driver gets fully downloaded, install it using the wizard steps.

Otherwise, click- Update All. Now, all the outdated drivers will get automatically downloaded and installed on the computer.

After that, move on to the Windows/Mac computer and restart it. All the essential changes will function on the computer. Lastly, try to scan with the HP Envy 6020e printer.

If you experience the scanner problem again, then use the next method.

Method 3: Troubleshoot Hardware Issues

Move on to the computer, which is in connection with the Envy printer. Then, choose the search icon on the device and enter- cmd on the search bar.
Now, select- Run as administrator and copy- “msdt.exe -id DeviceDiagnostic”. Enter the copied command on the Command Prompt Windows.
Proceed; the troubleshooter will initiate the process of auto-identifying the hardware issues.
Continue with the on-screen instructions to finish the process and fix the issues.
Lastly, start scanning with the HP Envy 6020e printer.

Summing it up…

I hope now you’re clear on how to resolve the HP Envy 6020e printer scanning issue.

However, if you have any questions regarding the methods given here, contact us.