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How to solve SCANNING ISSUE WITH HP Officejet Pro 6960 All-in-One series

HP Officejet Pro 6960 printer is perfect for scanning. However, sometimes you might face issues while scanning. The issues include:

  • The scanner could not be properly initialized
  • Server Unreachable
  • Server not found
  • Problem while communicating with the device used for scanning
  • Computer not found
  • No computer found
  • Problem while communicating with the HP imaging device
  • Scan to computer is not available
  • Scan not successful or unsuccessful
  • Scan to computer deactivated

To resolve the HP Officejet Pro 6960 printer scanning problem, using HP Print and Scan Doctor could be a great decision.

The standard method for resolving the scanning issue using the HP Print and Scan Doctor is:

  • Access the computer connected to the HP 6960 printer. Download the HP Print and Scan Doctor setup file on the computer.
  • Extract the HP Print and Scan Doctor Setup file on the computer. The software installation process begins.
  • Carry on with the set of standard procedures displayed on the screen. Complete the process and open HP Print and Scan Doctor.
  • Choose the Start option and select your preferred printer. If the HP Officejet Pro 6960 printer is not on the list, switch on it and choose- Retry.
  • If any problem with the connection, then use the guidelines shown in the software and continue.
  • Finally, choose the “Fix Scanning” option.

With the above methods, fixing the scanning problem is easily possible.

Next,

Apart from this, we came across a common problem that several users might face when trying to scan with HP OJ Pro 6960 printer. The problem is HP Scanner not working. This problem can occur due to poor connection, outdated scanner driver, etc.

To fix this printer scanner problem, follow the methods below.

Method 1: Check the connection problem

Check the USB cables connected to the printer and computer. Ensure the cables are faultless and perfect. If the cables have any issues, remove them and use new cables.

While you’re making use of a network scanner, make sure the computer has a stable internet connection.

Note: If you’re making use of a VPN in the computer, then disconnect VPN from the device and try scanning again.

Still, if you’re facing the same problem, move on to the next method.

Method 2: Scanner driver update

Having an outdated or faulty scanner driver can result in the HP scanner not working. Thus, you need to update the scanner driver. Updating the scanner driver is possible manually, as well as automatically.

How to update the scanner driver manually?

Download the updated HP OJ Pro 6960 scanner driver on the computer. Then, run the scanner driver setup file and proceed with the wizard procedure. Complete the scanner driver installation process.

How to update the scanner driver automatically?

For automatic scanner driver updates, download the Driver Easy software on the computer. Extract the Driver Easy software setup file and continue with the on-screen instructions. Finish the software installation.

After that, run the Driver Easy software on the computer. Then, choose the Scan Now option. Now, the software will scan and identify the faulty drivers. Click on the Update option given near your scanner to download the updated version driver. After that, install the updated version driver as per the on-screen procedure.

Or else click on the option- Update All to download and install the faulty driver automatically on your computer.

After that, restart the computer so that all the changes take effect. Finally, try scanning with your printer scanner.

Still, if the problem exists, then go to the next method.

Method 3: Troubleshoot Hardware Issues

  • Click on the Windows search icon and enter the term “cmd” in the search bar. Choose – Run as administrator.
  • Copy the command “msdt.exe -id DeviceDiagnostic” and enter it into the Command Prompt windows.
  • Continue; the troubleshooter will begin identifying the hardware issues automatically.
  • Follow the wizard procedure to complete the troubleshooting process and solve the problems.
  • Finally, try scanning again and check whether it’s functioning properly.

Final Thoughts

I believe that the scanning issue with your HP Officejet Pro 6960 printer will get easily resolved using the methods explained here.

If you have any queries regarding the methods given here, feel free to reach our technical support team.