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Can’t connect my Product: HP Officejet Pro 8620 E-All-In-One Printer to the web.

Prior, to starting this- make sure whether your HP Oj Pro 8620e printer supports Web Services and start using the below steps to easily resolve this issue.

Inspect for a Web Services or ePrint icon to ensure your printer supports Web Services.

  • Switch ON the printer.
  • Check for the Web Services or ePrint icon on the control panel.
  • When you don’t have a control panel icon or you are insecure if your printer is supported, use the Mobile Printing solutions for more information.
  • If at all your printer is supported, recommended to purchase a new printer that is enabled with the features you necessitate.

Check the connection

Now, you need to make sure the network is appropriate to work by inspecting the Wi-Fi network connection & wired (Ethernet) network connection

Restart the printer, router, and computer

Resolve any error states by restarting network-connected devices.

  • Switch OFF the desired HP Officejet Pro 8620e printer.
  • Try to disconnect the connected USB or Ethernet cables from the printer. These connection types may prevent the printer from connecting to the desired wireless network.
  • Eventually, disconnect the power cord from the Wi-Fi router, relax at least for fifteen seconds, reconnect the cord, and then relax until you notice the lights display a connected status.
  • Further, restart the computer.
  • Switch ON the desired HP printer.

Turn on Web Services from the Embedded Web Server (EWS)

Access the advanced settings in the HP Smart app or try to connect the printer homepage to activate the Web Services.

  1. Make use of the Advanced Settings (EWS) in the HP Smart app or type the printer IP address through the web browser address bar.
  2. If you have noticed the login or certificate window displays, try to finish the information to start accessing the EWS.
    • When the website security certificate shows, hit Continue to open the printer homepage.
    • Using the login window, type the admin for the username & PIN found on the label located underneath or fetch back to the printer, or the password set by the printer administrator.
  3. Make use of the printer homepage or through the advanced settings> Web Services.
  4. Select Continue, Turn On, or Enable, and then track any instructions to turn on Web Services.

Update the printer firmware

  • Download updates from HP Customer Support: keeping your printer turned on, try to connect the computer or a network, and access through the HP Software and Driver Downloads to check for and install available updates listed under Firmware.
  • Install updates through the HP Smart app: access via the HP Smart app, and then create an account or sign in. If you don’t have an HP Smart, download it from 123.hp.com or your app store. Later, try to add the printer> printer image> Printer Home Page (EWS) or Advanced Settings> Tools or Web Services> click Printer Updates. Yet, if you need help- Contact Our Technical Team for instant Assistance.