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HP OfficeJet Pro 9025 Stopped Scanning And How to Fix

Attaining high-quality scans is simple by using the HP Officejet Pro 9025 printer. However, sometimes it might stop scanning. Resolving this problem is quite easy and for this, use the simple method given below:

  • Check the HP OJ Pro 9025 printer and confirm it has no faults. Then, ensure the printer scanner glass has no problem.
  • Make sure the Windows/Mac computer, which is in connection with the OJ Pro printer has no issue. Then, make sure the internet is stable on the computer.
  • Download the software- HP Print and Scan Doctor on the Windows/Mac computer. Double-click on the HP Print and Scan Doctor software to start with its setup process. Then, follow the procedure displayed on the device screen and finish the software setup process.
  • Open the HP Print and Scan Doctor software and click on the Start button. Then, choose your desired HP printer.
  1. If the HP 9025 printer is not on the device, switch off the printer and choose- Retry.
  2. If any connection problem is there, then use the instructions on the software.
  • When the wizard asks to activate the printer updates, choose – Yes.
  • When the wizard prompts to make your HP printer the default printing option, choose- Yes.
  • Finally, try printing with HP Officejet Pro 9025 printer.

Still, if the printer is not scanning, then follow the below method:

  • Unplug the USB cables if connected.
  • Move on to the Windows or Mac device and access the Programs and Features section. Then, choose your OJ Pro printer and select- Uninstall. After that, access the Devices and Printers section and right-click on the printer. Now, click on the option- Remove Device or Delete.
  • Press the keys- Windows logo and R. Enter “printui.exe” on the search bar. Continue and access the Driver tab and search for the HP Officejet Pro 9025 driver. When you find the driver, click on it and choose- Remove. Continue with the wizard steps and complete the process.
  • Search for the HP 9025 driver suitable for the computer OS version. Once you find the printer driver, download it on the device. Click on the HP 9025 driver setup file and carry on with the wizard steps. Finish the driver installation process.
  • Finally, start printing.

Conclusion

The HP OJ Pro 9025 printer scanning issue will be easily resolved using the above-mentioned method. If you need any assistance with implementing this method, call our customer support experts.